SHIPPING/ RETURN POLICY
Thank You for ordering with Mahogany Chixs!
1. How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will not be processed until the next business day which is Monday.) Express Shipping Orders are 2-3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
All Packages Delivery is with USPS. Business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 661-282-1166
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
Yes, we are pleased to offer a return policy on unopened merchandise within SEVEN (7) DAYS of you receiving your order. We find that we have very low return rates and we are proud of the high quality merchandise that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on lashes and merchandise that has not been opened, worn or tampered with!
You must contact us first before refunding your package at 661-282-1166. During Business Hours within the seven (7) day return period. All Mahogany Chixs Lash Extension sand or merchandise must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. 3D lash extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Mahogany Chixs lash seal on the box has been broken!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned lash extensions were not opened and the Mahogany Chixs security seal was not broken. Refunds are normally returned back to your bank Card within 24-48Hrs.
6. May I make a exchange?
Yes, you can make an exchange within SEVEN (7) DAYS. The Mahogany Chixs lash seal MUST NOT be Broken! The lashes or merchandise MUST NOT be unwrapped, should have tags still attached, cannot smell of perfume or not in original packaging , worn, or altered in any way for an exchange!! If the lashes or merchandise are altered in any way we will return the merchandise back to you.
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. PLEASE MAKE SURE YOU ARE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WILL NOT PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF. IT'S ONLY SHOWING YOU THAT YOU BANKING INSTITUTION ATTEMPTED TO MAKE THE TRANSACTION.
PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
Contact Us to discuss where to send your return package.
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Mahogany Chixs will not be responsible for lost returns. We recommend that you use USPS to send your return.
Our Business Hours Are Monday-Friday 10AM-6Pm PACIFIC STANDARD TIME
Saturday & Sundays- WE ARE CLOSED
If you have any questions or concerns please feel free to Contact Us At 661-282-1166 During Business Hrs M-F 10am-5pm (Central Time), Saturday & Sunday- CLOSED.